Showing posts with label Consultation. Show all posts
Showing posts with label Consultation. Show all posts

Thursday, April 20, 2023

Consultation Process

 

CONSULTATION




The consultation process is an important step to successful, beautiful results. 

 During the consultation we are:

  •  Building a positive and welcoming relationship and rapport

  • Determining whether this service is ideal for your needs and hair style goals

  • Obtaining accurate chemical history of your hair for optimal results 

  • Preserving a safe and respectful environment for you, myself, and all salon clients. 

CHEMICAL HISTORY

Cooperation & Honesty are necessary to book an appointment.  I need accurate chemical history.  I cannot deliver great results without clear chemical history.  

Once I apply the solution, the hair will light up like a NEON sign,  revealing  hidden highlights, overlapping & over-processed color, or other chemical services.  At that point it is too late to avoid damage and an emergency rinse is often necessary to prevent further damage to the hair.  I will charge you for the full service in the event of such an occasion, even though it is likely that I cannot finish the service.

There are often solutions in approach, technique, timing, product strengths, etcetera for hair with multi-canvass chemical history.  I can only apply appropriate techniques if I have a clear chemical history of your hair.  Please be honest and forthcoming with prior chemical history.

ETIQUETTE

Occasionally, a client asks me what types or brands of product I use.  This is not a good practice to share this information and I don't.  There are too many factors to consider in this determination of which the client is unaware of.  If I were to teach every client that asks, I would be giving away years of accumulated information and experience.  I DO share immense amounts of information and educate my clients while they are in my chair because I want them to know what approach I am taking for their hair.

If you prefer a particular brand, please let me know.  Yuko, for example, is not only the premium brand available and the most gentle, it will not straighten all hair types.  I will try to accommodate your preference if possible.

I use several different brand names.  I may use a combination of some as needed for different hair canvasses which may require different strengths and timing.  I may dilute a formula or apply heat as needed.  My products and techniques are intellectual property which I never share with my clients.  

It is important for my clients to understand that I am responsible for the results and I would never allow my client to make a decision on any of these factors as it would be irresponsible, unprofessional, and reckless.  I am not allowed to sell any of these products, by law, to clients unless they are licensed professionals.

A potential client who is disrespectful of my time, specialty, or experience will not get booked with me.   Less than courteous language or exchange during the consultation process will not receive an appointment with me.

I may refer you to another stylist if I feel we may not have a productive and courteous working relationship.   



MY PRICES ARE FIRM

I am wary of clients that bargain hunt or have a tendency towards cheap services or products, as it raises the likelihood of compromised integrity of the hair.   Such hair will have less than favorable results.  I do respect a client's budget, though.  I discuss that further below.

Oiling the hair or applying product to minimize the appearance of volume, hiding hair, or sending a child's photo for your estimate will become obvious when you sit in my chair and I will not be able to provide the service for the estimate I provided under misleading information.

I charge at a rate of $60 per ounce of product necessary to straighten your hair.  Upon texting me a photo of your hair, I will estimate how much product I will need to determine the price before we book your appointment.

Starting price is $300 with $600 being average.  $1,000 is not uncommon for extra long, thick hair.


Do you have a budget and interested in options to trim the price? 

There are choices available:

a.  I can offer a referral to another stylist.

b.  I can cut off length of hair to minimize price.

c.  I can apply the solution further away from the scalp which trims time, work, and product.  This option may not be ideal for clients with thick or tightly curled hair.

Please ask if you are interested in alternative options to fit the service into your budget.  

If you wish to proceed with a consultation, please contact me at 972.388.6279 or text a photo of your hair from the back so that I can see how much hair you have for pricing and further questions.


Meet Taylor.  She was the first person I straightened their hair with the Japanese method.  She was 12 when I first straightened her hair.  She later became my model.  
She was 14 in the photo below.




Consultation Process

  CONSULTATION The consultation process is an important step to successful, beautiful results.    During the consultation we are:  Building ...